1. Overview
This document outlines the delivery policy for all digital products, including online courses, downloadable resources, and other intangible goods sold by [Your Company Name] ("We", "Us") through our website, [Your Website Name].
Our policy is designed to be transparent and to comply with the requirements of our payment processing partner, Razorpay. As our products are purely digital, they are delivered electronically, not physically shipped.
2. Delivery Process
The delivery of your purchased course is an automated process that takes place after your payment is successfully confirmed.
Payment Confirmation: Upon completing your purchase via Razorpay, their system will verify and confirm the transaction.
Automated Access: Once payment is confirmed, our system automatically grants access to the purchased course(s) to the account registered with the email address used at checkout.
Confirmation Email: You will receive an order confirmation and receipt via email, which serves as proof of purchase. This email will also include a link to log in to your account.
Accessing Your Course: To access your digital product, simply log in to your account on our website. Your course will be available in your personal dashboard or "My Courses" section.
3. Delivery Timeline
Delivery is immediate.
Access to your digital course is granted automatically within minutes of your payment being successfully processed and confirmed by Razorpay. While our system is designed for instant delivery, please allow up to 15 minutes for the process to complete, especially during peak times or in the rare event of a technical delay.
4. Confirmation of Delivery
Delivery is considered complete when:
A confirmation email has been sent to the email address you provided at checkout.
The purchased course is made available in your account dashboard on our website.
5. No Physical Shipping
We reiterate that we do not sell or ship any physical products. All courses and materials are accessible online. You will not incur any shipping charges.
6. Support for Delivery Issues
Customer satisfaction is our priority. If you encounter any issues with accessing your course after your payment has been successfully completed, please contact our support team immediately.
First Steps: Please check your email's Spam or Junk folder for the confirmation email and try logging into your account on our website.
Contact Us: If you are still unable to access your course, please email us at:
support@[YourWebsiteName].com
Our support team is available from Monday to Friday, 10:00 AM to 6:00 PM IST. We are committed to resolving all delivery-related inquiries within 24-48 business hours. Providing prompt support is a key part of our service commitment.
